We are experiencing a complex social and economic situation that brings out the best in all of us. Banks are going above and beyond for their customers, businesses and families, supporting them with the dual aim of minimising the impact of the health crisis and providing them with the best service, which is their raison d’être. However, it is bank employees who, through their commitment and dedication, are making this possible. Unfortunately, they do not usually receive the public recognition they deserve.
During the worst of the lockdown, more than 18,000 bank employees went to branches, making it possible for customers to access services every day to meet their financial needs. They helped protect the population most vulnerable to infection—our elderly—by enabling them to collect their pensions. They were also key in bringing forward unemployment benefit payments. Together with the rest of the employees who are working remotely, they have channelled the necessary financing to companies affected by the economic standstill and have implemented deferrals of loan repayments.
Employees are banks’ main asset. They are also essential to ensuring everything works. And they are proving it.
José Luis Martínez Campuzano, spokesperson for the Spanish Banking Association
