‘My Digital Banking: Easy and Secure’ is a nationwide online banking training project aimed at all citizens, which has successfully trained 4,100 people through more than 450 activities in 260 locations, primarily in rural areas. The training was conducted through Digital Competence Centers and the trainers and mentors from the Somos Digital networks.
Alejandra Kindelán, president of the Spanish Banking Association (AEB) and the AEB Foundation, and Antonio Ibáñez, president of Somos Digital, reviewed the results of the ‘My Digital Banking: Easy and Secure’ project during an event held this morning at the Antonio Mingote Senior Center in Madrid, with the collaboration of the Madrid City Council, a partner entity of Somos Digital that participated in the project. The Mayor of Madrid, José Luis Martínez-Almeida, closed the event, highlighting the social role of the banking sector.
Kindelán emphasized the AEB’s commitment to digital inclusion: “It is a priority for us that digital banking is accessible and secure for everyone, especially for those who are not very familiar with technology. This project has allowed us to bring digital banking services closer to thousands of citizens who can now operate with autonomy and security.”
“This project has fulfilled its objective of providing citizens with the knowledge and confidence necessary to use digital banking services in their daily lives,” stated Ibáñez. “In-person workshops, online training activities, and personalized advice were offered,” he added.
For the Mayor of Madrid, this program is extraordinarily important because it “brings digitalization closer to the elderly.” In this regard, Martínez-Almeida expressed his gratitude for “the economic work of the banking sector and its strong social commitment.”
Additionally, three digital banking simulators (mobile app, web, and ATM) were developed; these tools facilitated practical learning, extending the training beyond the workshops.
During the event, testimonials from Madrid City Council volunteers and experiences from users were presented, highlighting stories of perseverance and adaptation to the digital world. These personal accounts underscored the importance of security and usability in digital banking, as well as the effectiveness of the simulators and tools developed.
