Information on support measures for those affected by the floods in Valencia

In the banking sector, we share the shock over the loss of life in Valencia due to the terrible floods and are working on adopting various support measures for those affected by the disaster.

In our commitment to offer maximum support and the best responses to different situations of need, we have established a loan moratorium for individuals, self-employed workers, and small businesses.

If you have been affected by the consequences of the DANA, this information may be useful to you:

• If you request it from your bank, you will not have to pay anything on your loans for three months
• Your bank will handle all the procedures upon receiving your request
• Afterwards, if you wish, you will not have to pay the principal portion of the installment for another 9 months

We reiterate our deepest condolences to the families and loved ones of the victims of the DANA and regret the material losses suffered.