The Digital Revolution in Banking

The technological revolution has been driven by demand, with the increasing penetration of the internet and mobile devices.

The new technologies driving change include: big data, blockchain, machine learning, and artificial intelligence, among others.

New technologies enable:

• Enhance customer knowledge:
  • Improve customer experience.
  • Tailored products.
  • Efficient marketing.
• Personal finance management and financial education.
• Break down geographical barriers and foster financial inclusion.
• Improve risk management.
• Cost reduction.

José María Roldán, Chairman of the Spanish Banking Association

View the president’s full speech