Banks strengthen personalised service for older people with new measures

10 March 2022
We met with the Platform for Older People and Pensioners to convey the banking sector's commitment to continue improving service for senior citizens through a wide range of measures to strengthen personalised care for this group, which requires special attention. At the meeting, its president, Ángel Rodríguez Castedo, and its secretary general, Miguel Ángel Cabra de Luna, spoke with our Director of Public Policy, María Abascal, and our spokesperson, José Luis Martínez, about the Decalogue for Older People agreed by the three banking associations AEB, CECA and Unacc.
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