Reconnected is an initiative by Fundación Telefónica that seeks to reduce the digital divide and promote social inclusion. It is aimed primarily at older people and other groups at risk of digital exclusion. Its goal is to provide practical training that enables participants to navigate digital environments with greater confidence, with practical examples such as how to make a Bizum transfer, use the bank’s virtual customer service assistant, or check the digital correspondence sent by the bank.
The Spanish Banking Association and the AEB Foundation collaborate on this programme through a specific module on digital banking. This module helps older people learn about and use safely the technological tools offered by banking institutions.
During the sessions, both in person and online, participants learn to communicate with their bank and manage their finances through digital channels. To this end, the programme uses generic simulators of mobile apps, ATMs and websites, developed by the AEB Foundation and Somos Digital as part of the project My Digital Banking: easy and secure, which allow older people to practise in a safe environment and gain confidence in using banking technology.
