{"id":41408,"date":"2026-06-25T15:08:58","date_gmt":"2026-06-25T13:08:58","guid":{"rendered":"https:\/\/aebanca.es\/actualidad\/te-interesa\/aeb-informa\/kindelan-the-banking-industry-is-integrating-ai-with-people-at-the-center\/"},"modified":"2026-06-25T15:49:33","modified_gmt":"2026-06-25T13:49:33","slug":"kindelan-the-banking-industry-is-integrating-ai-with-people-at-the-center","status":"publish","type":"blog-aeb","link":"https:\/\/aebanca.es\/en\/actualidad\/te-interesa\/aeb-informa\/kindelan-the-banking-industry-is-integrating-ai-with-people-at-the-center\/","title":{"rendered":"Kindel\u00e1n: The Banking Industry Is Integrating AI with People at the Center"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><br\/>AEB President Alejandra Kindel\u00e1n emphasized today that banks are already incorporating artificial intelligence into their operations as a tool to improve their services, but always with accountability and human oversight, placing people at the center of their processes.<\/p>\n\n<p class=\"wp-block-paragraph\">\u201cThe banking sector is using AI to better understand its customers, better protect them, and offer them higher-value services\u2014always with a human in the process,\u201d he said at the APIE course, where he noted that the banking sector is, by definition, innovative, with ongoing investment in technology, data, digital talent, and cybersecurity.<\/p>\n\n<p class=\"wp-block-paragraph\">Kindel\u00e1n noted that artificial intelligence \u201cis already a reality in banking.\u201d More than 95% of European financial institutions are already using it in various applications or pilot projects, and in Spain, its integration is particularly advanced due to the sector\u2019s high level of digitization. <\/p>\n\n<p class=\"wp-block-paragraph\">AI is already helping to transform banking in three main areas. The first is customer relations, because it makes it possible to offer more personalized, tailored, and responsive services and to better understand customers&#8217; needs. <\/p>\n\n<p class=\"wp-block-paragraph\">The second is internal processes. Automation makes it possible to improve efficiency, reduce costs, and devote more resources to tasks with higher added value. And the third is risk and security management. Artificial intelligence helps detect fraud, anticipate risks, and improve creditworthiness analysis, which strengthens the sector\u2019s ability to protect itself and contributes to stability.   <\/p>\n\n<p class=\"wp-block-paragraph\">Kindel\u00e1n also noted that new AI models increase the scale, speed, and sophistication of risks, but they also strengthen defensive capabilities. Banks are already using this technology in their systems to detect anomalous patterns, anticipate attacks, and better protect customers. <\/p>\n\n<p class=\"wp-block-paragraph\">\u201cArtificial intelligence is a game-changer. But one thing remains the same: in banking, trust is still the most important asset,\u201d Kindel\u00e1n said. The Spanish banking sector wants to be part of this transformation, with innovation, security, and trust as its hallmarks. <\/p>\n\n<p class=\"wp-block-paragraph\">In Spain, these efforts have resulted in one of the most advanced banking systems in terms of digitalization and technological infrastructure. All of this has been achieved without losing the essence of a customer-focused banking system, with a physical presence that remains important to many customers. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>AEB President Alejandra Kindel\u00e1n emphasized today that banks are already incorporating artificial intelligence into their operations as a tool to improve their services, but always with accountability and human oversight, placing people at the center of their processes. \u201cThe banking sector is using AI to better understand its customers, better protect them, and offer them [&hellip;]<\/p>\n","protected":false},"featured_media":41409,"parent":0,"template":"","etiquetas":[],"categorias-blog":[],"class_list":["post-41408","blog-aeb","type-blog-aeb","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Blog AEB - Asociaci\u00f3n Espa\u00f1ola de Banca<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aebanca.es\/en\/actualidad\/te-interesa\/aeb-informa\/kindelan-the-banking-industry-is-integrating-ai-with-people-at-the-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Blog AEB - Asociaci\u00f3n Espa\u00f1ola de Banca\" \/>\n<meta property=\"og:description\" content=\"AEB President Alejandra Kindel\u00e1n emphasized today that banks are already incorporating artificial intelligence into their operations as a tool to improve their services, but always with accountability and human oversight, placing people at the center of their processes. \u201cThe banking sector is using AI to better understand its customers, better protect them, and offer them [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aebanca.es\/en\/actualidad\/te-interesa\/aeb-informa\/kindelan-the-banking-industry-is-integrating-ai-with-people-at-the-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Asociaci\u00f3n Espa\u00f1ola de Banca\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-25T13:49:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aebanca.es\/wp-content\/uploads\/2026\/06\/AK-APIE-IA.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"872\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@aebanca\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/aebanca.es\\\/en\\\/actualidad\\\/te-interesa\\\/aeb-informa\\\/kindelan-the-banking-industry-is-integrating-ai-with-people-at-the-center\\\/\",\"url\":\"https:\\\/\\\/aebanca.es\\\/en\\\/actualidad\\\/te-interesa\\\/aeb-informa\\\/kindelan-the-banking-industry-is-integrating-ai-with-people-at-the-center\\\/\",\"name\":\"Blog AEB - 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